How we help you, before and after you enroll

Our help is free. You talk with a licensed Medicare agent. You decide what to do. This page tells you what to expect.

Last reviewed: November 11, 2026.

Ways to reach us

Call: 1-866-340-3441 (TTY 711).
Pick a time for a free call: choose a day and time that works for you (opens in a new tab). Need help sooner? Call us.
Chat: use the chat button on any page.
Meet in person: at your home, or a public place, within 50 miles of Fort Lauderdale. We have no walk-in office.

We ask what matters to you: your doctors, your prescriptions, your pharmacy and your budget.
We explain your choices in plain words. Medicare Advantage, Medicare Supplement (Medigap), Part D drug plans and Special Needs Plans.
We check that your doctors and prescriptions are covered before any enrollment.
If you choose a plan, we help with the paperwork. If you do not want to change anything, that is fine.

Tip: make your list first with our doctor and drug list. It makes the call shorter.

Year-round follow-up. We check in during the year, not only at enrollment time.
Letters and notices. We help you understand plan letters, notices and changes. See our plan letter helper.
Coverage problems. If a doctor, drug or bill is not working out, call us and we help you sort out what to do next. See My doctor is not in my plan.
Help paying for care. We screen you and help you apply for Medicaid, Extra Help and other programs, and we follow up until there is a decision. Start with help paying for Medicare.
Local help. We connect you with your county's Area Agency on Aging and other free services. See our Florida Medicare help directory.

Cost: Free to you. We are paid by insurance companies when an enrollment occurs, and we tell every caller this.
Who we help: Anyone with Medicare or about to get Medicare, and their caregivers, anywhere in Florida.
Helping a parent?: See Helping a parent with Medicare.
Hours: See our agency profile for hours, languages and licenses.